Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Information We Collect
We collect information to provide, improve, and protect our Service. This may include:
a. Information You Provide
Account details – name, email, password, job title, organisation name.
Business information – company details, client and subcontractor contacts, project data, and uploaded files.
Billing details – payment information and transaction history (processed securely via Stripe; we never store full card details).
Support enquiries – messages, emails, or calls to our support team.
b. Information Collected Automatically
Usage data – actions within the app, pages visited, time spent, and error logs.
Device data – IP address, browser type, operating system, and device identifiers.
Cookies – small files that help us recognise you and improve your experience.
c. Information from Third Parties
We may receive information from integrated services such as Stripe, Google, or Microsoft if you connect these accounts to Fixera.
How We Use Your Information
We process personal data only when we have a lawful basis under UK GDPR. Typical uses include:
To provide, operate, and maintain the Service.
To create and manage user accounts.
To process payments and send invoices.
To communicate with you about your account, updates, or support requests.
To analyse usage and improve functionality, performance, and security.
To comply with legal obligations or resolve disputes.
Data Security
We take data protection seriously.
All communication with our servers is encrypted via HTTPS (TLS).
Data is stored on secure, access-controlled servers hosted by Amazon Web Services (AWS) in the United States.
Access to personal data is restricted to authorised personnel only.
Despite these measures, no system is completely secure; we encourage users to maintain strong passwords and report any suspicious activity.
Third-Party Disclosure
We do not sell personal information. We may share data only with:
Service Providers (e.g., Stripe for payments, SendGrid for emails, cloud hosting via AWS in the United States).
Legal or regulatory authorities when required by law.
Organisation administrators if you are part of a company account, who may view data within their organisation.
All third-party providers are bound by confidentiality and data-processing agreements consistent with UK GDPR standards.
International transfers
Because Fixera uses AWS servers located in the United States, your personal data may be transferred and stored outside the UK.
We ensure that these transfers are protected through approved safeguards, including the UK International Data Transfer Agreement (IDTA) and the UK Extension to the EU Standard Contractual Clauses (SCCs).
This ensures your information receives the same level of protection as required under UK GDPR.
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Object to or restrict certain processing.
Data portability (receive your data in a machine-readable format).
Withdraw consent where processing is based on consent.
To exercise these rights, contact us at support@fixera.io. We will respond within one month..
We use cookies to:
Keep you signed in to your account.
Analyse site usage to improve performance.
Personalise content and communication.
You can manage or disable cookies through your browser settings, but some features of the Service may not function properly if you do so.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page, and the effective date will be revised accordingly. Please review this policy periodically to stay informed.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@fixera.io
